Open Box
Open Box merchandise are products that have been purchased and delivered to other customers, and then returned to the original supplier. The goods are 'As New' but must now be sold as Open Box due to packaging seals being removed. There are many reasons why a product is returned, The end-user may have changed their requirements or their circumstances may have changed. In some cases equipment has had limited use such as powering on, applications such as web browsers opened and then the equipment has been shutdown. All items are thoroughly checked before being offered for resale. Open-Box products are sold considerably under cost.

Refurbished
A refurbished product or device has been used prior to resale. Refurbished products are graded depending on how many cosmetic imperfections they have e.g. scratches, scuffs, and other marks as well as how much the product has been used by its previous owner and what packaging it comes in.

All items listed are GRADE A unless otherwise stated.

Grade A is the very best quality that you could reasonably expect from a refurbished device. Grade A refurbished devices are in near-mint condition, they will be at an excellent cosmetic level. With a refurbished Grade A workstation you will see very minimal amounts of scuffing on the case, while on a refurbished Laptop there could be the typical signs of light usage (e.g. slight marks on the keys and buttons.)

Grade B is the second-best quality you can expect from a refurbished device. While refurbished Grade B devices will have been tested thoroughly and are confirmed to be in working order, you will notice some scuffing and scratches and evidence of usage.